Payment, Shipping and Return Policies

SECURITY:

This site offers secure internet credit card transactions.  We do not sell any information about our customers.  All credit card numbers are stored on a separate, secure server that is not linked to the internet.  This site supports SSL 128 encryption during the ordering process.  It is recommended that you have a 128 bit secure socket layer (SSL) plug-in installed on your browser when ordering from this site.  If you do not have 128 bit encryption, please download the plug in from your browser's support site.

 

PAYMENTS:

We accept Visa and Mastercard.  You will need your 3 digit CCV number from the back of the card to successfully complete a transaction.

visa  visa

SHIPPING METHODS:

We offer UPS GROUND only, due to the fact that many of our products are made on demand.

Please allow for TEN to FIFTEEN  business days to receive your order when shipping UPS Ground.

Please Note:  In order to protect you against credit card fraud, we do not and will not ship (drop ship/trans ship) any merchandise purchased with a credit card to any other address than that of the card holder.

 
SHIPPING CHART:

$0.00 – $9.98 = $6.95

$9.99 – $14.99 = $8.95

$15.00 – $29.98 = $8.95

$29.99 – $44.98 = $10.50

$44.99 – $99.98 = $12.50

$99.99 – $299.98 =$13.50

$299.99 – $399.98 = $17.50

$399.99 – $499.98 = $22.50

$499.99 – $599.98 = $27.50

$599.99 – $699.98 = $32.50

$699.99 – $999.98 = $37.50

$999.99 – $1,499.98 = $45.00

$1,499.99 and up = $60.00

 

To track your order, please click on the icon below:

ups

 

 

 

RETURN AND EXCHANGE POLICY:

We accept returns and exchanges within 30 days on unadorned products, items damaged in shipping or items that are manufacture defective.  There are no cash refunds for purchases made with credit cards.

This policy DOES NOT include damaged items or items we deem that were mis-used or intentionally damaged.

ANY RETURNED ITEMS MUST BE SHIPPED TO US PREPAID AND PACKAGED IN ORIGINAL CARTON AND MUST INCLUDE:  A COPY OF THE SALES RECEIPT OR PACKAGING SLIP; ANY DOCUMENTATION, (SUCH AS WARRANTY CARDS AND INSTRUCTIONS); PARTS AND ACCESSORIES and ALL OTHER HARDWARE INCLUDED WITH THE ORIGINAL PURCHASE.  Any items that we receive that do not meet the above specified criteria WILL BE RETURNED TO THE PURCHASER, and NO CREDIT WILL BE ISSUED.  Return all merchandise PREPAID to the address below.

All items for exchange need to be handled directly with Rita Shanahan at rshanahan@fulfillmentamerica.com. You will need to pay for both the shipping and the original item to the warehouse and the shipping exchange for the exchange to you.

 

Fulfillment America

c/o Piggly Wiggly

17 Progress Road

Billerica, MA 01821

 

GUARANTEES/WARRANTIES:

Piggly Wiggly Company makes no guarantees or warranties with respect to any merchandise purchased from this website with the exception of the Return Policy stated above. We will however, honor any manufacturer, producer or other warranties concerning defects in workmanship that may be offered and will act as agent between you, the customer and the manufacturer or producer of said warranties and/or guarantees, unless otherwise stated in the product guarantee or warranty offered.

Any merchandise returned for warranty claim must be returned in its original carton or container and must include the following: COPY OF THE SALES RECEIPT OR PACKING SLIP; ANY DOCUMENTATION, (SUCH AS WARRANTY CARDS AND INSTRUCTIONS); PARTS and ACCESSORIES and ALL OTHER HARDWARE INCLUDED WITH THE ORIGINAL PURCHASE. If the merchandise that is being returned for warranty consideration was part of a set, series or kit, then the entire set, series or kit must be returned. If we (not the manufacturer, producer or supplier) feel that any returned merchandise was intentionally damaged or mis-used by the purchaser, then we reserve the right to deny any and all warranty claim(s) that may be applicable. Any items that we receive that do not meet the above specified criteria WILL BE RETURNED TO THE PURCHASER, and NO CREDIT WILL BE ISSUED. Return any merchandise PREPAID to:

Fulfillment America

c/o Piggly Wiggly

17 Progress Road

Billerica, MA 01821

 

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